Privacy Policy

1. DEFINITION OF TERMS

1.1 The present Personal Data Protection Policy ("Privacy Policy") shall be governed by the following terms:

1.1.1 Administration of the Website of the Online Shop (hereinafter - "Website Administration")". This is the name given to the professionals who represent the interests of the Organisation and whose duties include the management of the Site, i.e. the organisation and/or processing of personal data received on it. In order to fulfil these duties, they must have a clear understanding of why the information is being processed, what information is to be processed and what actions (operations) are to be performed with the information received.

1.2 Personal data" - information relating directly or indirectly to an identified or identifiable natural person (also referred to as the "data subject").

1.3 "Processing of personal data" - any operation (action) or set of operations performed by the Administration with personal data. They may be collected, recorded, systematised, accumulated, stored, clarified (if necessary, updated or amended), retrieved, used, transferred (distributed, made available, made accessible), depersonalised, blocked, deleted and even destroyed. These operations may be carried out either automatically or manually.

1.4 "Confidentiality of personal data" - a mandatory obligation for the Operator or any other official working with the User's data to keep the information obtained secret, without informing outsiders about it, unless the User who provided the personal data has given his/her consent and there is no legal basis for disclosure.

1.5 "User of the web page of the Online Shop" (hereinafter referred to as "User") - a person who has visited the web page of the Online Shop and uses its programmes and products.

1.6 "Cookies" - a short piece of data sent by a web browser or web client to a web server in an HTTP request when the User tries to open a page of the Online Shop. The fragment is stored on the User's computer.

1.7 "IP Address" - a unique network address of a node in a computer network based on the TCP/IP protocol.

 

2 GENERAL PROVISIONS

2.1 The consultation of the website of the e-shop, as well as the use of its programmes and products, implies the automatic acceptance of the Privacy Policy adopted therein, which implies the submission of personal data by the User for processing.

2.2 If the User does not accept the present Privacy Policy, he/she must leave the Online Shop.

2.3 The present Privacy Policy applies only to the website of the Online Shop. If the user accesses third party resources through links on the website of the latter, the online shop is not responsible for his actions.

2.4 The administration of the site is not responsible for verifying the validity of the personal data provided by the user who has accepted the privacy policy.

 

3 SUBJECT OF THE PRIVACY POLICY

3.1 In accordance with the present Privacy Policy, the administration of the online shop is committed to not disclosing the personal data provided by users who register on the site or place an order for the purchase of goods, as well as to ensuring the absolute confidentiality of such data.

3.2 In order to provide personal data, the user fills in the electronic forms available on the website of the online shop. The personal data of the user to be processed are

3.2.1 their surname, first name and patronymic;

3.2.3 their contact telephone number;

3.2.3 their electronic address (e-mail);

3.2.4 the address to which the purchased goods are to be delivered;

3.2.5 the user's home address.

3.3 The On-Line Shop protects the data that is automatically transmitted when advertising blocks are displayed and when pages are visited on which statistical system scripts (pixels) are installed. The list of these data is as follows

- IP address;

- Information from cookies;

- Information about the browser (or other programme through which the display of advertisements is made possible);

- the time of the visit to the website;

- the address of the page where the ad blocker is located;

- the referrer (the address of the previous page).

3.4 Disabling cookies may make it impossible to access parts of the e-shop's website that require authorisation.

3.5 The Online Store collects statistics on the IP addresses of all visitors. This information is necessary to identify and solve technical problems and to check the legality of financial payments.

3.6 Any other personal information not mentioned above (when and what purchases were made, what browser was used, what operating system was installed, etc.) is securely stored and not distributed. The existing Privacy Policy provides an exception for the cases described in clauses 5.2 and 5.3. 5.2 и 5.3.

 

4 PURPOSES OF THE COLLECTION OF THE USER'S PERSONAL DATA

4.1 The collection of the User's personal data by the administration of the online shop is carried out in order to

4.1.1 Identify the User who has completed the registration procedure on the e-shop website in order to place an order and/or purchase goods from the e-shop remotely.

4.2 To give the user access to the personalised resources of this website.

4.3 To communicate with the user, in particular to send requests and notifications regarding the use of the online store website, to process the user's requests and applications, and to provide other services.

4.4 determine the User's location in order to ensure the security of payments and prevent fraud.

4.5 To confirm that the information provided by the User is complete and accurate.

4.6 Create an account for the purpose of making purchases, if the user has expressed a wish to do so.

4.7 Notify the User of the status of his/her order in the On-Line Shop.

4.8 Process and receive payments, confirm taxes or tax credits, dispute a payment, determine whether it is appropriate to grant a line of credit to a particular User.

4.9 Provide the User with the fastest possible solution to problems encountered when using the On-Line Shop through effective customer and technical support.

4.10 To inform the User in time about updated products, unique offers, new price lists, news about the activities of the shop or its partners and other information, if the User agrees.

4.11 To advertise the products of the Online Shop, if the User agrees.

4.12 To provide the User with access to the websites or services of the On-Line Shop, thus helping the User to obtain products, updates and services.

 

5 METHODS AND CONDITIONS FOR THE PROCESSING OF PERSONAL DATA

5.1 The duration of the processing of the User's personal data is not limited in any way. The processing may be carried out by any means provided for by law. In particular, it may be carried out with the aid of personal data processing systems, which may be automated or not.

5.2 The User's personal data processed by the Site's administration may be communicated to third parties, including courier services, postal organisations and telecommunications operators. This is done in order to fulfil the User's order placed on the e-boutique website and to deliver the goods to the address. The User's consent to such transfer is given in accordance with the provisions of the Site's Privacy Policy.

5.3 The personal data processed by the administration of the Site may also be transferred to the authorised state bodies of the Russian Federation, if this is done legally and in accordance with the Russian legislation.

5.4 In case of loss or disclosure of personal data, the User will be notified by the Site Administration.

5.5 All actions of the Site Administration are aimed at preventing third parties from accessing the User's personal data (except for paragraphs 5.2, 5.3). The latter should not have access to this information, even accidentally, so that they do not destroy it, modify and block it, copy and distribute it, or commit any other illegal act. The Administration has taken a number of organisational and technical measures to protect user data.

5.6 In the event of loss or disclosure of personal data, the Administration of the Site, together with the User, is ready to take all possible measures to prevent losses and other negative consequences caused by this situation.

 

6 OBLIGATIONS OF THE PARTIES

6.1 The obligations of the user include

6.1.1 Providing information about himself that meets the requirements of the Online Shop.

6.1.2 Updating and supplementing the information provided by him/her in the event of changes.

6.2 The duties of the site administration include

6.2.1 To use the information received exclusively for the purposes indicated in point 4 of the present Privacy Policy.

6.2.2 Guarantee the confidentiality of the information received from the User. It may not be disclosed without the written consent of the user. Furthermore, the Administration does not have the right to sell, exchange, publish or otherwise disclose the personal data provided by the User, with the exception of clauses 5.2 and 5.3 of the present Privacy Policy. 5.2 and 5.3 of the present Privacy Policy.

6.3 Take precautions to ensure that the User's personal data is kept strictly confidential, as such information is kept confidential in modern business transactions.

6.4 Blocking the User's personal data from the moment the User or his/her legal representative requests it. The right to request the blocking of the User's personal data is also granted to the authority responsible for the protection of the rights of the User who has provided the Administration of the Website with his/her personal data, for the period of verification, in the event that the unreliability of the personal data provided or the illegality of the actions is established.

 

7 RESPONSIBILITY OF THE PARTIES

7.1 In the event that the Administration of the Site fails to fulfil its obligations and, as a result, the User suffers damage due to the unauthorised use of the information provided by the User, the Administration of the Site shall be liable. In particular, this is stated in the Russian legislation. The present Privacy Policy makes an exception for the cases described in paragraphs 5.2, 5.3 and 5.4 of the Privacy Policy. 5.2, 5.3 и 7.2.

7.2 However, there are a number of cases when the administration of the site is not responsible for the loss or disclosure of user data. This happens when they:

7.2.1 Were in the public domain before they were lost or disclosed.

7.2.2 Provided by third parties before being received by the site administration.

7.2.3 Were disclosed with the consent of the user.

 

8 SETTLEMENT OF DISPUTES

8.1 If the User is dissatisfied with the actions of the Administration of the Online Shop and intends to assert his rights in court, before filing a lawsuit he must necessarily submit a claim (written offer for voluntary settlement of the conflict).

8.2 The Administration receiving the claim is obliged to inform the User in writing about its consideration and actions taken within 30 calendar days from the date of its receipt.

8.3 If the parties are still unable to reach an agreement, the dispute shall be submitted to a judicial body for consideration in accordance with the current Russian legislation.

8.4 Regulation of relations between the User and the Administration of the Site in the Privacy Policy is carried out in accordance with the current Russian legislation.

 

9 ADDITIONAL CONDITIONS

9.1 The Site Administration has the right to change the present Privacy Policy without the consent of the User.

9.2 The new Privacy Policy will come into force as soon as the information about it has been published on the website of the Online Shop, if the changed policy does not imply any other possibility of publication.

9.3 All suggestions, wishes, requirements or questions regarding this Privacy Policy should be communicated in the Feedback section located in the top menu of the Site, or by sending an e-mail to: my@bestfriends.diamonds

9.4 You can read the current Privacy Policy by accessing the page at https://bestfriends.diamonds.

 

12 June 2022

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