Offer
The parties to this contract are Customer - a natural person who has the intention to place and/or execute orders for goods presented on the website of the official online shop BEST FRIENDS.
Seller - IP Apraksin A.A. (OGRNIP 322508100246877 from 12.05.2022).
Terms and conditions: Website - bestfriends.diamonds Order - a duly completed request by the customer for the purchase and delivery of goods presented on the site.
1 General Conditions.
1.1 Information about the goods displayed on the website bestfriends.ru is provided by the seller, unless otherwise expressly stated in the information about the goods.
1.2 By ordering Goods through the Website, the Customer agrees to be bound by the Seller's terms and conditions of sale of Goods (the "Terms") set out below.
1.3 This Agreement and the information about the Goods presented on the Site constitute a public offer within the meaning of Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4 Relations between the Customer and the Seller shall be governed by the provisions of the Civil Code of the Russian Federation on retail sales (Chapter 30, § 2), the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 № 2300-1 and other legal acts adopted in accordance therewith.
1.5 The place of sale of the goods is the territory of the Russian Federation.
1.6 The Seller reserves the right to make changes to this contract.
2 Application process.
2.1 The Client's application is made by the Client himself on the Website.
2.2 In order to place an order on the Website, the Customer fills in the registration form and agrees to the terms and conditions of this offer. 2.3 In order to execute the order, the data from the registration form will be transmitted to the Seller.
2.4 Registration on the website implies mandatory agreement with the public offer of IP Apraksin A.A., otherwise the Client will not be given the opportunity to place orders for the goods.
2.5 The Vendor reserves the right to refuse registration of the Customer on the Site without giving any reasons.
2.6 The seller has the right to cancel (delete) the user's registration without giving any reason.
3. Conditions of confirmation of the registration.
3.1 After the Client has placed an order, the Client receives information on the parameters of his order, including the final price of the goods and delivery terms, as well as the Seller's contact details, at the e-mail address provided by the Client.
3.2 Within 2 days of receipt of the order, the Seller's representative will contact the Customer to confirm the order and specify the date, time and place of delivery of the goods.
3.3 The Seller reserves the right to cancel the Customer's order at the stage of order confirmation.
4. Delivery and passing of title.
4.1 The goods will be delivered to all countries.
4.2 The Seller undertakes to comply with the agreed delivery times. The Seller shall not be liable for any delays in delivery due to unforeseen circumstances which are not the fault of the Seller and which the Seller could not have foreseen.
4.3 The time of delivery of the goods from the Seller's warehouse to the address specified by the Customer shall be in accordance with the internal rules of the courier services regarding delivery time.
4.4 The cost of delivery is specified in the "Delivery" section. If the goods are delivered by bestfriends.diamonds courier service, the delivery is not paid if you refuse the goods on delivery for the following reasons - The goods do not correspond to your order (size, colour, configuration); - the goods have external damage.
4.5 The delivery is paid for if you refuse the goods without any fault on the part of the Seller (if the reasons for refusal are not related to the non-conformity of the goods with the goods ordered or the presence of external defects). Shipping costs are payable by the customer upon delivery of the order in any case, including in the case of - Combined delivery (delivery of goods for several orders); - cancellation of one/few/all orders at the time of delivery.
4.6 Ownership of the goods is transferred to the Customer at the moment of acceptance of the goods by the courier, provided that the Customer has paid for the goods and signed the shipping documents.
5. Payment for the Goods.
5.1 The price of the Goods excluding delivery charges is set out on the Website. The price of the Goods on the Website may be changed unilaterally by the Seller. In this case, the price of the Goods ordered by the Buyer shall not be subject to change. Invoices shall be issued in rubles.
5.2 Payment shall be made at the moment of delivery of the Goods to the Buyer in cash or by VISA, Master Card bank card ("Payment Methods").
5.3 If the order is paid by bank card, the Customer undertakes, at the Seller's request, to present an identification document (passport of a citizen of the Russian Federation, foreign passport, temporary ID card issued for the period of passport registration, driving licence).
5.4 In case of return of goods of proper / improper quality, the money will be refunded to the Customer in the following order - If the goods were paid for in cash, the cost of the returned goods will be refunded in cash. - If the goods were paid for by bank card, the cost of the returned goods will be refunded to the Customer's bank account.
6. Return of goods.
6.1 According to the list of non-food goods of proper quality, which are not subject to return or exchange, approved by the Resolution of the Government of the Russian Federation dated 19.01.1998 № 55, products made of precious metals, with precious stones, made of precious metals with inlays of semi-precious and laboratory stones, faceted precious stones, goods for prevention and treatment of diseases at home, personal hygiene products, perfumes and cosmetics, sewn and knitted goods (sewn and knitted lingerie, hosiery), technically complex household goods for which warranty periods are established are not subject to return.
6.2 If you have any questions regarding the quality of the goods, please contact us by e-mail: my@bestfriends.diamonds.
6.3 Goods may be returned to BEST FRIENDS via the online shop's courier service or to BEST FRIENDS' registered office.
7. Information provided by the Customer.
7.1 When placing an order or filling in any form on the Website, the Customer provides the following information in whole or in part and agrees to its use, processing and storage by the Seller: Name, first name, e-mail address, contact telephone number, delivery address for the goods. 7.2 The Seller will use the information to fulfil its obligations to the Customer.
7.3 The Customer agrees that the Seller may disclose the information provided to agents and third parties acting on the basis of an agreement with the Seller in order to fulfil obligations to the Customer arising from this Agreement and from applications submitted through the Website.
7.4 It shall not be considered a breach of the obligation to disclose information in accordance with reasonable and applicable legal requirements.
7.5 The Customer consents to the transfer of the Customer's data to the Seller for the purpose of fulfilling the agreements entered into, including this Agreement, and the Seller's obligations to sell and deliver Goods to the Customer in accordance therewith. The Customer's consent shall be expressed by providing the information in the relevant boxes when making an order. The Seller is not responsible for the information provided by the Customer on the Website in a publicly available form.
7.6 The Customer agrees that the Seller may store and process the personal data provided by the Customer when creating or modifying his account for the purpose of concluding and executing this User Agreement.
7.7 By providing his personal data, the Customer consents to their processing by the Vendor, both with and without the use of automated means, and in particular to their collection, storage and use for the purposes of cooperation under the Agreement, and to their communication to agents and third parties acting under contracts with the Vendor for the performance of the latter's obligations towards the User.
8. Newsletters and information messages.
8.1 By registering on the Website, the Customer agrees to receive advertising and information newsletters from the Seller. These mailings contain information about upcoming promotions and other activities of the Seller, including promotional mailings and special offers.
8.2 The parameters of the mailings (frequency of receipt, possibility of unsubscribing from the mailings, etc.) are set up in the "My account" section of the "My data" section.
8.3 The mailings will be sent by e-mail to the address indicated by the Customer and/or by SMS to the telephone number indicated by the Customer at the time of registration. Advertising and information material may be presented in the form of paper and printed products and souvenirs, included in the Customer's orders and delivered to the specified postal address in the form of letters and parcels.
9. When using the Website Services, the Customer is prohibited from
9.1 Registering as a Customer in the name of or instead of another person, registering a legal entity as a Customer, at the same time it is possible to register in the name of another individual or legal entity, provided that the necessary permission is obtained in the manner and form provided by the legislation of the Russian Federation.
9.2 Use automated scripts (programs) to collect information on the Website and (or) interact with the Website and its services without the Seller's permission.
9.3 Process personal data of other Customers and/or third parties in violation of the requirements of the current legislation of the Russian Federation.
9.4 The Customer shall be independently liable to third parties for their actions in connection with the use of the Site services, including if such actions lead to the violation of the rights and legitimate interests of third parties, as well as for compliance with the law when using the Site services.
10. Exclusive Rights to the Results of Intellectual Activity Published on the Site.
10.1 Exclusive rights to the Site, computer programs and databases that ensure its functioning, as well as to graphic and design works, photographs, illustrations, music, audiovisual works, literary works, other textual materials and other results of intellectual activity placed on the Site belong to the Vendor, authors of literary works and other right holders.
10.2 Any use of the Results of Intellectual Activity referred to in clause
10.1 of this Agreement is permitted only on the basis of the authorisation of the right holder. Use of the result of intellectual activity without the permission of its right holder is illegal and may be grounds for legal proceedings and civil, administrative and/or criminal liability of the User in accordance with the legislation of the Russian Federation. Use of the result of intellectual activity in this clause means, inter alia: reproduction, copying, translation or other processing, public display, broadcasting, cable broadcasting, communication to the public (including on the Internet), rental, distribution by any means.